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Senior Customer Strategy Analyst

Job details

28 Apr 2019
Work type
Work classification
Marketing & Media


Fixed-term for 18 months

New Plymouth

A lot goes in to powering New Zealand's second largest electricity and gas network. With over 1.1 million electricity customers across the North Island depending on us to keep the lights on and the gas flowing, we know it's important we constantly innovate and grow, to stay at the forefront of our industry, and to keep the customer at the core of everything we do. Thats why we are growing our Customer and Communications team.

Right now, the world is changing for our industry, and we're advancing to match. Providing the right information to customers at the right time and in a way that works for them is important to us. We need a strategically-minded, customer expert to join us and help drive this focus. Up for the challenge?

You'll be a key part of helping drive the Powerco business to be more closely engaged with our customers through supporting the delivery of our customer strategy. We're after someone who knows customer service structures, technologies and solutions inside out, can analyse what we have in place, identify improvement opportunities and support us implement new approaches, tools and technologies.

Lets talk about you. You're a rare out-of-the-box thinker, with an inquisitive mind who's always looking for a way to work better, smarter or more efficiently. You'll bring a solid understanding of customer engagement and communications, and plenty of ideas around customer interaction best practices that you've likely picked up through significant experience in the commercial sector.

Theres never been a better time to be customer focused at Powerco. In addition to competitive salary offerings, generous leave allocations and health and wellness packages, you'll get the satisfaction of seeing your ideas and efforts take shape, making an impact at a time where our ears are wide open to new ideas. We bet you've got some fresh thinking, and we can't wait to hear it.

If you're already based in New Plymouth, you'll be more than familiar with the good life. If not, this role is your chance for an exciting challenge against the backdrop of one of the worlds most liveable regions, where work-life balance isn't a myth - it's a given.

Here's a big opportunity to make your mark on an industry that's on the cusp of great change. If it's time to take on a new project with a company thats a leader in its field, lets talk.

Applications close Sunday 28, April 2019.

Written by


8 Apr 2019

Interests We're an ad agency just like any other - but with one crucial difference. We specialise in helping employers attract people, not customers. See, we're in the business of growing your business - and we do that by ensuring you attract the talent you need to grow.