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Membership Coordinator

Job details

Auckland Museum
25 Apr 2021
Work type
Full time employment
Work classification
Culture & Heritage, Management & Admin, Marketing & Media


Tāmaki Paenga Hira: Tui tui hono tangata, whenua me te moana.

Auckland War Memorial Museum: Connecting through sharing stories of people, lands and seas.

Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland's identity, committed to developing and sharing engaging content through its galleries, exhibition, events and educational programmes.We are Auckland's home of commemoration as well as the country's oldest research institution and a major tourist destination.

Auckland Museum's Membership programme was launched in October 2020 and has grown to 2,000+ Members in its first four months of operation. Membership significantly contributes to the Museum's five-year strategy, particularly to "Reach More People", "Grow our Income" and "Enhance Value for Aucklanders".

The Membership Coordinator is responsible for the day-to-day administration and delivery of Membership events, including Auckland Museum Institute (AMI) events, in conjunction with the Membership Manager. The position holder will understand the Museum's audience and their preferences, support the delivery of compelling Membership experiences, and positively contribute to fundraising and commercial revenue opportunities. The Membership Coordinator will input into the Membership strategy and development of the Museum's Membership event programme and work closely with the Membership Manager to deliver a compelling Members' experience which drives audience engagement and sales.

This role works a Sunday through Thursday regular pattern. Some evening work and flexibility will be required. To be successful in this full-time and permanent role, you will need to be confident and have the ability work both autonomously and can fit in well within a team.

To be successful in this role, you will offer:

  • Excellent and proven administrative, database and customer service experience
  • A minimum of five years' work experience in an art gallery / museum environment or other cultural organisation, customer service, event management, or equivalent fields
  • A tertiary qualification in art history, history or museum studies
  • Demonstrated high level of commitment to the provision of exceptional customer service
  • Exceptional communication and problem-solving skills
  • The ability to think laterally and to make sound decisions, quickly
  • The ability to remain calm, focused and effective in challenging situations

Closing Date: Sunday, 25 April 2021 at 5.00pm

You must currently reside in and be eligible to work in New Zealand to apply for this permanent position.

Auckland Museum offers a rich and fulfilling work life where we embrace diversity and nurture our bicultural capability as demonstrated in our Teu le Va and He Korahi Maori strategies. We also offer a range of great benefits such as flexible work and leave and an award-winning wellbeing programme.

This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories, reflecting our unique place in the South Pacific.

He Oranga Tangata ka ao  

Enriching lives: Inspiring discoveries

Written by

Neon Logic Agency

13 Apr 2021