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Auckland Administration and Ticketing Manager

Job details

New Zealand International Film Festival
19 Aug 2021
Work type
Full time employment, Contract, Fixed Term
Work classification
Management & Admin, Screen & Sound


This role is responsible for the management of ticketing for NZIFF in Auckland, working to ensure effective, accurate and efficient sales of tickets, and timely and accurate reporting on ticketing activity. The role also provides administrative support to the wider festival team via the efficient operation of the Auckland NZIFF office, and assists with the coordination of NZIFF events.


  • Manage the ticketing operation to ensure effective, accurate and efficient sales of tickets and ensure timely and accurate reporting on these activities.
  • Ensure efficiency of all booking processes, including successful integration with the website.
  • Manage and facilitate in-house ticketing for NZIFF.
  • Ensure classification requirements are met.
  • Manage the prompt and effective resolution of customer complaints, issues or queries.
  • Assist with coordination and delivery of screenings and events as required
  • In consultation with Festival management, oversee the smooth operation of the Auckland office
  • Assist with administrative tasks as and when required. Provide office support to the Festival team including setting up laptops, ensuring adequate supply of stationery, trouble-shooting IT issues and managing other office-related needs.
  • Recruit, roster and oversee office volunteers for Auckland as required.


  • Experience in management of ticketing operations (particularly of the Ticketmaster system)
  • Excellent customer service skills
  • Demonstrated conflict resolution and problem-solving skills
  • Experience instructing and supervising others
  • Ability to work under pressure, identify and effectively manage stress in self and others
  • Advanced verbal, written and interpersonal communication skills
  • Advanced time management, organisational and multi-tasking skills with high attention to detail
  • Intermediate skills in Microsoft suite, Dropbox, and Google suite
  • Full, clean drivers’ licence
  • Experience working in festival or event production and delivery, or a similar environment an advantage

This is a full-time contract position for the period of 23 August to 19 November based in Auckland.

How to apply

Please first request the full job description and further application details by emailing
Applications close 5pm, Thursday 19 August. Early applications are encouraged with interviews likely to commence prior to the date of closing. Shortlisted candidates will be notified no later than Friday 20 August with interviews to take place the following week.
Applicants for this position must have NZ residency or must already hold a valid NZ work visa.

Written by


10 Aug 2021