Make a big difference to The Big Idea.

Help us tell the most creative stories.

Become a supporter

× Sorry, you're too late! This opportunity closed 2 months ago. Visit our WORK section to see current opportunities.

Wellington Festival Manager

Job details

New Zealand International Film Festival
20 Aug 2021
Work type
Full time employment, Contract, Fixed Term
Work classification
Management & Admin, Screen & Sound


This role is responsible for the event management and ticketing of NZIFF in Wellington. Working closely with the wider festival team, ensure venues, events and screenings are adequately staffed, run smoothly and information is well communicated between NZIFF, venues, suppliers and talent. Manage the ticketing operation to ensure effective, accurate and efficient sales of tickets, reporting, and financial reconciliation. The role has a supervisory component.


  • Ensure staffing for all screenings and events
  • Recruit, roster, train, and manage NZIFF venue managers, floor staff and volunteers, ensuring all parties have a clear understanding of lines of responsibility for all staffing at all venues.
  • Recruit, roster, train, and manage cinema and box office ticketing staff, and projectionists as required.
  • Manage the build and delivery of the NZIFF Wellington ticketing operation, ensuring effective, accurate and efficient sales of tickets.
  • Ensure efficiency of all booking processes, including successful integration with the website.
  • Ensure ticketing data provided for the event build is accurate and complete.
  • Ensure classification requirements are met.
  • Manage the financial reporting and reconciliation of box office revenue.
  • Manage the prompt and effective resolution of customer complaints, issues or queries.
  • Assist with the planning of, and manage and execute delivery of NZIFF events.
  • Be the key liaison for Wellington venues, assisting with communication to ensure venues have promotional and screening materials required.


  • Experience in cinema, theatre or venue management
  • Experience managing a roster of staff
  • Experience instructing and supervising others
  • A good understanding of venue ticketing systems
  • Demonstrated conflict resolution and problem-solving skills
  • Excellent customer service skills
  • Ability to work under pressure, identify and effectively manage stress in self and others
  • Advanced verbal, written and interpersonal communication skills
  • Advanced time management, organisational and multi-tasking skills with high attention to detail
  • Intermediate skills in Microsoft suite, Dropbox, and Google suite
  • Confident public speaker
  • Experience working in festival or event production and delivery, or a similar environment an advantage
  • Experience managing volunteers
  • Full, clean drivers’ licence

This is a full-time contract position for the period of 30 August – 26 November 2021 based in Wellington.

How to apply

Please first request the full job description and further application details by emailing
Applications close 5pm, Friday 20 August. Early applications are encouraged with interviews likely to commence prior to the date of closing. Shortlisted candidates will be notified no later than Monday 23 August with interviews to take place that week.
Applicants for this position must have NZ residency or must already hold a valid NZ work visa.

Written by


11 Aug 2021