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Wellington Ticketing Coordinator

Job details

Organisation
New Zealand Film Festival Trust
Closes
23 Aug 2021
Region
Wellington
Work type
Full time employment, Fixed Term
Work classification
Management & Admin, Screen & Sound

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This role is responsible for coordinating and delivering the ticketing operation for NZIFF in Wellington to ensure effective, accurate and efficient sales of tickets and ensure timely and accurate reporting on these activities. Provide support for the running of screenings and events as part of NZIFF in Wellington. This role has a supervisory component.

 

KEY RESPONSIBILITIES / NGĀ TAKOHANGA

  • Oversee the coordination and delivery of the NZIFF Wellington ticketing operation and ensure timely and accurate reporting.
  • Action the event build of the NZIFF Wellington ticketing operation.
  • Coordinate and deliver in-house ticketing for NZIFF.
  • Supervise the NZIFF box offices, ensuring correct processes are being followed.
  • Oversee the financial reporting and reconciliation of box office revenue from all POS sites in Wellington.
  • Deliver prompt and effective resolution of customer complaints, issues or queries.
  •  Coordinate the installation of equipment as and where required, including training users.
  • Assist with the recruitment, rostering, training, and management of NZIFF venue managers, cinema and box office ticketing staff, and volunteers as required.
  • Assist with the coordination and delivery of NZIFF events.
  • Track and record costs for related activity.
  • Provide regular reporting as required
  • Provide report at the conclusion of the contract including recommendations for future improvements.

 

REQUIRED SKILLS AND EXPERIENCE / NGĀ PUKENGA

  • Experience in ticketing operations
  • Experience in financial reconciliation and record keeping
  • Excellent customer service skills
  • Demonstrated conflict resolution and problem-solving skills
  • Experience instructing and supervising others
  • Ability to work under pressure, identify and effectively manage stress in self and others
  • Advanced verbal, written and interpersonal communication skills
  • Advanced time management, organisational and multi-tasking skills with high attention to detail
  • Intermediate skills in Microsoft suite, Dropbox, and Google suite
  • Experience working in festival or event production and delivery, or a similar environment an advantage

 

TERM OF EMPLOYMENT / TE ROA O TE MAHI TAHI
This is a full-time contract position for the period of 13 September – 26 November 2021 based in Wellington.

How to apply

Please first request the full job description and further application details by emailing recruitment@nziff.co.nz.
Applications close 5pm, Monday 23 August. Early applications are encouraged with interviews likely to commence prior to the date of closing. Shortlisted candidates will be notified no later than Tuesday 24 August with interviews to take place that week.
Applicants for this position must have NZ residency or must already hold a valid NZ work visa.

Written by

NZIFF

13 Aug 2021