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Visitor Experience Manager

Job details

Waikato Museum
15 Nov 2021
Work type
Full time employment
Work classification
Education & Development, Management & Admin, Other


Do you enjoy creating exceptional visitor experiences?

As a vital member of the Museum team, the Visitor Experience Manager will be responsible for developing and delivering the best possible experiences for all visitors to Waikato Museum. As part of the leadership team, you will co-develop and manage an inspirational and transformational visitor experience programme that is strong at our core and alive in Waikato communities. This is an exciting customer-centric role, responsible for leading all the front of house services, public programmes, exhibitions, education, and community engagement for Waikato Museum. The remit for this role is broad and complex, offering the right person the strategic bandwidth to make their mark and enhance the public's experience of Waikato Museum.

This is a key position that fosters positive best practice in order to grow audiences, visitation loyalty and satisfaction with the Museum. You will work with the team to integrate quality customer service, creativity, pedagogical expertise, and community participation into the overall visitor experience programme. It will also have a focus on strengthening our sustainability through operating more efficiently and maximising opportunities for income generation. On a day-to-day basis you will provide direction and support to the team with a focus on creating a welcoming, engaging, and fun experience for all those who visit!  The creative side of you will enjoy the identification and development of new services and products along with working collaboratively with other teams at the Museum. As the Museum operates 7 days per week, you’ll need to be visible, flexible, and available to your team on rotating rosters.

The Visitor Experience Manager is an advocate for the museum locally, regionally, and nationally and will possess a high degree of integrity and professionalism.

We’re looking for an empowering leader who may have come from the museum, tourism, customer services, creative or event management sectors. You will be able to lead and inspire a front-of-house and visitor experience team to deliver high quality and engaging customer services and experiences. You will have proven experience in developing and managing complex programmes that target and attract diverse audiences, along with a wide range of networks and partnerships in the sector and community. A strong knowledge of Tikanga and Te Ao Maaori would be valued.

This is an opportunity to manage the visitor experience operation of Waikato Museum, operating 7 days per week, 364 days per year delivering a range of services to our visitors including hosting, tours, exhibitions, education and unique experiences. We’re looking for candidates who are great communicators, exude professionalism, and are willing to go the extra mile to help visitors and the wider Museum team.

You can find out more by clicking here to view a copy of the Position Description.

All candidates will be notified of the outcome on their application via email. This role is covered by the Children’s Act 2014, which means that shortlisted candidates will be required to undergo all safety checking requirements under the Act before commencing employment, as well as during employment. Short-listed candidates may be required to complete an interview process, reference checks, pre-employment medical, drug and alcohol assessments, credit check and a Ministry of Justice or Police vetting check.

We will only collect personal information from you, or any relevant agencies with your consent, in accordance with our obligations in the Privacy Act 2020, which are to only undertake pre-employment screening checks relevant to the specific duties and functions of the role being advertised. The types of checks we conduct will vary depending on the role. You can find more information by clicking here about our recruitment process including the specific checks we undertake for each role.

Hamilton City Council is an equal opportunity employer committed to creating a diverse and inclusive culture.

Please note this role is being sourced directly and we are not accepting applications via external recruitment agencies.  Due to border restrictions, only people who are already eligible to live and work in New Zealand should apply. Evidence will be required.

Written by

Bettle & Associates

22 Oct 2021