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Front of House Manager

Job details

Organisation
Isaac Theatre Royal
Closes
10 Jun 2022
Region
Canterbury
Work type
Casual employment
Work classification
Other

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About Us

The Isaac Theatre Royal is the spiritual heart of Canterbury’s art scene. It is an iconic theatrical venue that creates unforgettable experiences for artists, promoters, stakeholders, staff and audiences alike. The ITR represents the Christchurch spirit and plays an important part in its future.

Our vision is to develop live entertainment opportunities for the local community and to host world class theatrical events.

The Role

The Front of House Manager role is key in retaining excellent relationships with clients, patrons, and contractors, to continue to deliver unforgettable experiences which the Isaac Theatre Royal prides itself on.

Reporting to the Event Manager, the FOH Manager is responsible for managing the front of house operations for events at the ITR. This includes; managing staff – floor supervisors and ushers. Managing contractors – security, medical providers, merchandising and ticketing staff. Liaising with duty bar managers and bar staff as well as the venue technicians on duty. Communicating effectively with the designated client representatives as well to ensure the event runs smoothly. They will also be responsible for completing preshow checks, post event reports and performing an important role in the venue’s safety protocols which includes undertaking the role of Chief Fire Warden.

Minimum qualifications and experience include;

  • 12 months experience in a comparative role
  • Customer service experience in a leadership position
  • Strong leadership within a team
  • Clear communication and organisational skills
  • Strong reporting and problem-solving skills.

Must be readily available and open to weekend work and out of office hours.

Purpose of Role

To be responsible for all matters concerning Front of House (FOH) before, during and after performances/events within the Theatre.

Duties

  • Fire Warden responsibility during any event at the theatre
  • Care and supervision of the public before, during and after performances/events to ensure their comfort, enjoyment and safety.
  • Ensuring safe evacuation of the entire FOH area in the event of an emergency.
  • Holding pre-show FOH staff briefing sessions ensuring all FOH staff are well informed of show details, Health and Safety responsibilities and allocation of staff to their specific areas taking care always that staff unable to use the evacuation chair are to be allocated in the stalls only.
  • Supervising all FOH staff when on duty.
  • Liaison with Promoters regarding FOH matters.
  • Liaison with external representatives i.e. Show Support, Red Badge Security, Ticketek and briefing them of requirements for the performance/event.
  • Arranging with Management and/or training for new staff to ensure Health and Safety and Fire Regulations are enforced.
  • Visual inspection of the Theatre on all three levels before each performance to ensure compliance with prescribed safety procedures and completing show pre-check form in conjunction with Venue Technician.
  • Ensuring all staff are aware of any patrons with accessibility needs so that necessary checks are covered 
  • Ensuring all monies collected from the bars are locked in Theatre safes.
  • Ensuring all theatre safes are locked at all times
  • Opening and closing the Theatre before and after each performance.
  • Completing Event Reports using Donesafe.
  • Keeping Theatre Management fully informed on any FOH issues that arise in maintenance via Donesafe Reports.
  • Handling any staffing issues as they arise. If unable to resolve, FOH Manager should escalate the issue to the Event Manager.
  • FOH Manager should ensure all staff are carrying out their duties to a high standard.
  • FOH Manager to ensure the appearance of all staff members are to the expected standard, and speak to the staff member concerned if not.

LINE OF RESPONSIBILTY

  • Event Manager
  • Theatre Management
  • Head of Production & Operations
How to apply

If you feel you are the right person for this casual position, we would love to hear from you as soon as possible. Please send your CV along with a cover letter, outlining which role you are applying for and your suitability for the role to; admin@itr.co.nz.

Please note: This listing will close once suitable applicants are found.

Written by

Isaac Theatre Royal

13 May 2022