National Ticketing Manager

Whānau Mārama: New Zealand International Film Festival (NZIFF) is an annual event, operated by a Charitable Trust, the New Zealand Film Festival Trust (NZFFT). The Trust is a professional, non-profit, non-political organisation with the aim of fostering interest in film and encouraging a high standard of film creation and appreciation. 

NZIFF 2026 will screen in at least 10 centres from 29 July to 9 September 2026. The film festival is an eagerly awaited and anticipated cultural highlight. The curated programme caters every year to a wide audience throughout the country.

The NZFFT national office is based in Wellington, with a secondary office in Auckland. A core permanent team runs the film festival operations with additional short-term contractors in place during the three months spanning the lead-up to and delivery of the festival.

This role is responsible for managing and delivering the nationwide ticketing operation for NZIFF 2026 to ensure effective, accurate and efficient sales of tickets and ensure timely and accurate reporting on these activities. This role has supervisory and staff training components.

Required Skills and Experience:

• Extensive experience in ticketing operations essential 
• Extensive experience in financial reconciliation and record keeping 
• Excellent customer service skills 
• Demonstrated conflict resolution and problem-solving skills 
• Experience instructing and supervising others 
• Ability to work under pressure, identify and effectively manage stress in self and others 
• Advanced verbal, written and interpersonal communication skills 
• Advanced time management, organisational and multi-tasking skills with high attention to detail  
• Intermediate skills in Microsoft suite, and project management platforms 
• Experience working in festival or event production and delivery preferred
• 
  

Term of Contract: This is a fixed-term contract position from 27 April until 11 October 2026 based in Wellington or Auckland (starting date negotiable).

Remuneration: $84,000FTE (pro-rated).